93bd9's Privacy Policy
Your personal information is very important to us. This policy clearly explains how 93bd9 collects, uses, and protects your information.
Introduction and Scope
93bd9 ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, share, and protect the personal information of individuals who visit our website 93bd9.cam and create accounts.
By using our services or registering an account, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies to all of 93bd9's products, services, and digital channels, including the website, mobile version, and live chat support.
What Information We Collect
Registration and Account Information
At the time of account creation, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and password
- Mobile number (for communication and verification)
- Preferred currency (BDT / Taka)
- Documents required for identity verification (national ID card, passport, etc.)
Transaction and Payment Information
To facilitate deposits and withdrawals, we record payment-related information. This includes:
- bKash, Nagad, Rocket, or bank account numbers (partially masked)
- Transaction amount, date, and method
- Deposit and withdrawal history
We never store full payment card numbers or bank PINs. All financial information is protected by SSL encryption.
Technical and Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Page views, click interactions, and session duration
- Cookie and local storage data
- Entry point (referrer URL)
Purpose of Data Use
We use the information collected for the following legitimate purposes:
- Account Management: To create accounts, verify logins, and provide services.
- Identity Verification: To complete the KYC (Know Your Customer) process and confirm age — only those aged 21 or above may use the service.
- Financial Transaction Processing: To smoothly process deposits and withdrawals.
- Customer Support: To help resolve issues via 24/7 live chat and email.
- Security and Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
- Responsible Gaming: To monitor playing habits and provide support to players when needed.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Compliance: To comply with applicable laws and regulations, and to provide information to regulatory authorities as required.
We never sell your personal information to third parties. Information is used only in relation to and relevant to the provision of services.
Information Sharing Policy
When Information Is Shared
We may share your information in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, and banking services to complete transactions — only the necessary information.
- Identity Verification Services: With authorized third parties for the KYC process, who are bound by confidentiality agreements.
- Legal Authorities: With authorities pursuant to court orders, investigations, or legal obligations.
- Fraud Prevention Agencies: With regulatory bodies to prevent financial fraud and money laundering.
What We Never Do
- Sell or rent information to third parties for advertising purposes.
- Transfer information to unrelated businesses without your consent.
- Disclose your personal information on social media.
- Leak gaming behavior or spending information to unauthorized third parties.
Cookies and Tracking Technologies
What Types of Cookies We Use
93bd9 uses the following types of cookies to operate and improve the website:
- Essential Cookies: Required for the basic functionality of the website — login sessions, language preferences, security tokens. Without these, the site will not work properly.
- Analytical Cookies: Used to understand user behavior and improve services.
- Functional Cookies: To remember your preferences and settings, such as display language and theme.
Your Cookie Preferences
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some important features of the platform to not work properly, particularly the login and payment processes.
Data Security Measures
93bd9 has implemented industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- Encrypted Database Storage: Stored data is protected by encryption.
- Two-Factor Authentication (2FA): To prevent unauthorized access to accounts.
- Access Controls: Only authorized staff can access specific and necessary information.
- Regular Security Audits: Regular system audits are conducted to identify risks.
- Firewall and Intrusion Detection: To protect against cyberattacks.
While no system is 100% secure, we are committed to protecting your information with every effort. If you notice any suspicious activity, contact us immediately.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations:
- Active Account Information: Retained for as long as the account remains active.
- Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
- KYC Documents: Retained for a specified period after account closure in accordance with applicable law.
- Communication Records: Retained to ensure customer service quality and for dispute resolution.
- Technical Logs: Retained for a limited period for security purposes.
If your account is permanently closed, information retained beyond legal obligations is securely deleted or anonymized.
Your Data Rights
You have the following rights over your personal information:
- Right of Access: The right to know what information we hold about you and to receive a copy.
- Right to Rectification: The right to request correction of incomplete or inaccurate information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, although complete deletion may not be possible if legal obligations exist.
- Right to Object to Processing: The right to object to the processing of your information in certain cases.
- Right to Data Portability: The right to receive your information in a structured, readable format.
- Right to Withdraw Consent: The right to withdraw your consent at any time.
To exercise these rights, contact us by email at: [email protected]. We will generally respond to your request within 30 days.
Privacy Protection for Minors
93bd9's services are for those aged 21 or above only. We do not intentionally collect any personal information from minors.
Age verification is in place during the registration process. If we learn that someone has created an account without meeting the age requirement, we will immediately close that account and delete the associated information.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
Policy Changes and Updates
We may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the main page of the website.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the service after changes are made will be considered as acceptance of the updated policy. For significant changes, we may seek your explicit consent.
Have a Privacy Question?
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us. Our support team is available 24/7 in Bengali.
Contact Us via Live Chat